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COMPLAINTS PROCEDURE
At Admiral Windows Limited, we strive to provide excellent service, but if something goes wrong, we want to resolve the issue as quickly and effectively as possible. Please follow the steps below if you wish to file a complaint.
1. How to Complain
You can submit your complaint using any of the methods listed below. Be sure to include:
-Your surname
-Your contact details, including your phone number and email address
-Date of installation
-Installation postcode
-Installation address
-Clear description of the issue
-Your proposed action
Include with your complaint any images and documents to support it.
By Phone:
Call our customer support team on
Our team is available to assist you during working hours.
By Letter:
You can write to us at the following address:
Admiral Windows Limited
Units 1 & 2, 17 Pony Road,
Horspath Industrial Estate
Cowley
Oxford
OX4 2RD
Mark your letter “For the Attention of the Office Manager”.
By email:
The quickest way to reach out to us is to send an email to
You can also use
Online Form:
Fill out our Complaint Form on the website by clicking the link bellow:
You can also find it at the bottom of the website by clicking the Complaint Form.
2. Who to Complain to
All complaints should be directed to the Office Manager. The Office Manager will review your complaint and oversee the resolution process to ensure it is handled promptly and professionally.
3. What Happens Next
Acknowledgement of Your Complaint:
Once we have received your complaint, we will acknowledge it within two days. Please note we are closed at weekends and bank holidays.
Resolution Timeframe:
We aim to resolve all complaints as soon as possible.
In cases where no special parts are needed, we will aim to rectify the issue within four weeks.
If special parts need to be ordered, we will order them as soon as possible and provide an estimated timeframe for resolving the issue. We will also keep you informed of any potential delays and provide you with a revised completion date.
4. Further Escalation
If you are not satisfied with the response from the Office Manager, you may request that your complaint be escalated to higher management for further review. We are committed to resolving all issues to your satisfaction.